AAT Eswatini

ADVANCING A NATION

CREATING IMPACT

SCHEDULED COURSES

1

Advanced Sales & Marketing

Duration
4 days, or a 2+2 format with field application between blocks.

1

Effective Debt Collection Strategies

Duration
3 days practical, or a 2-day intensive for experienced teams. Strongest as in-house delivery using the client's own (anonymised) portfolio data.

1

Microsoft Excel 365 Level 3 With AI

Duration
2 Days

1

Marketing and Sales

Duration
4 Days

1

Professional Sales Consultancy & Customer Service

Duration
4 Days

1

Train the Trainer

Duration
5 days including the assessed practicum

1

ERM – Financial Services

Duration
4 Days

1

Project Planning & Scheduling

Duration
4 days full-time, including a full-day computer lab. Delegates should bring laptops (trial scheduling software provided).

1

Excel with AI

Duration
2 days hands-on (computer lab). An advanced day (Power Query deep-dive and AI analytics) is available as a follow-on.

1

Know Your Customer (KYC) Management

Duration
3 days full-time, or a 2-day intensive for experienced onboarding teams. Designed for whole-branch and whole-department cohorts.

1

Business Writing & Communication

Duration
3 days, or 5 half-day sessions. A 2-day 'Board and Executive Writing' advanced variant is available for secretariat and senior teams.

1

Retail Digital Supply Chain

Duration
3 days full-time, with an optional distribution centre/warehouse site-visit day for in-house cohorts.

AAT ESWATINI

ABOUT US

Inspired by AAT South Africa’s more than 20 year legacy of impact and empowerment, AAT Eswatini is dedicated to unlocking potential, building capacity, and supporting the professionals and organisations driving the Kingdom forward.

Together, we are shaping a stronger future for Eswatini.

In Partnership with 

Building Capacity Nationwide

Committed to

Excellence

AAT SOUTH AFRICA

AAT South Africa delivers industry-leading accredited training and workforce development solutions. We are dedicated to raising standards, building professional capacity, and empowering organizations across the region.

COURSES ON OFFER

Below is a comprehensive list of the professional assessment and training courses we offer.
This extensive catalog details the accredited programs available through our dedicated training centers across Eswatini and South Africa. Designed to empower growth and enhance skills development in various fields. Each course is structured to provide top-tier, quality-assured education.

AAAT Eswatini Programs (Skill Programs)

This program offering is based on local customer needs.

Receptionist

Receptionist Skills Programme (NQF Level 3)

A brief description of the programme: A foundational skills course designed to equip frontline staff with professional communication, customer handling, and administrative competence for dynamic office environments.

Relevant Info & Key Modules:

  • Professional Telephone Etiquette and Call Handling
  • Efficient Diary and Appointment Management
  • Customer Service Excellence for Diverse Frontline Interaction
  • Essential Records and Information Management
  • Proficient Use of Office Equipment and Business Documents

NQF Level: 3 (SAQA Accredited)

Total Duration: 2 Days of intensive contact sessions

Office Management Programme

A brief description of the programme: A comprehensive course designed to equip office administrators and managers with the skills to run an efficient, organized, and digitally optimized corporate office environment.

Relevant Info & Key Modules:

  • Advanced Office Administration & Workflow Optimization
  • Digital Document Control and Records Management
  • Meeting Coordination, Agenda Setting, and Minute Taking
  • Facilities and Resource Allocation Control
  • Basic Financial Tracking and Expense Reporting

NQF Level: 4 / 5 (Industry Aligned)

Total Duration: 3 Days of interactive contact sessions

Professional Sales Consultancy & Customer Service

A brief description of the programme: Engineered to transform sales representatives into trusted consultants by blending modern relationship-selling tactics with world-class customer service frameworks.

Relevant Info & Key Modules:

  • The Consultative Sales Cycle: Prospecting to Closing
  • Understanding Consumer Behavior and Buying Psychology
  • Handling Objections and Masterful Negotiation Techniques
  • Customer Retention and Managing High-Value Relationships
  • Service Recovery Frameworks for De-escalating Unhappy Clients

NQF Level: 4 (SAQA Accredited)

Total Duration: 3 Days of intensive contact sessions

Project Management (Project Planning)

A brief description of the programme: A practical guide to conceptualizing, planning, and charting complex corporate projects from initiation to successful execution while controlling constraints.

Relevant Info & Key Modules:

  • Project Life Cycle Foundations and Scoping Blueprint
  • Work Breakdown Structures (WBS) and Project Scheduling
  • Resource Allocation, Budget Estimation, and Cost Control
  • Risk Identification, Mitigation, and Contingency Planning
  • Project Monitoring, Evaluation, and Stakeholder Reporting

NQF Level: 5 (Aligned with International Standards)

Total Duration: 4 Days of hands-on simulation training

Coaching and Mentorship Programme

A brief description of the programme: Empowering corporate leaders and supervisors with psychological frameworks and structured communication models to nurture internal talent and drive performance.

Relevant Info & Key Modules:

  • Differentiating Between Coaching, Mentoring, and Managing
  • The GROW Model Framework for Performance Development
  • Active Listening Techniques and Powerful Questioning Skills
  • Constructive Feedback Strategies and Overcoming Performance Resistance
  • Designing Long-Term Development and Succession Plans

NQF Level: 5 (Leadership Development)

Total Duration: 2 Days of intensive workshops

Effective Workplace Communication

A brief description of the programme: A fundamental course targeting communication barriers within organizations, helping teams collaborate seamlessly across verbal, non-verbal, and written channels.

Relevant Info & Key Modules:

  • The Communication Cycle and Identifying Behavioral Barriers
  • Assertive Communication vs. Aggressive/Passive Formats
  • Cross-Cultural Communication Competency for Diverse Workforces
  • Conflict Resolution Tactics Through Collaborative Dialogue
  • Interdepartmental Communication and Team Alignment Dynamics

NQF Level: 3 / 4 (Core Skills)

Total Duration: 2 Days of contact learning

Ethical and Risk Management

A brief description of the programme: Designed to instil a culture of corporate governance, transparency, and systematic risk minimization to ensure legal, ethical, and organizational safety.

Relevant Info & Key Modules:

  • Principles of Professional Ethics and Code of Conduct Alignment
  • Identifying Corporate Risk: Operational, Financial, and Reputational
  • Risk Assessment Matrices and Compliance Frameworks
  • Fraud Prevention, Whistleblowing Policies, and Internal Control Systems
  • Developing an Enterprise-Wide Risk-Aware Culture

NQF Level: 5 / 6 (Governance & Strategy)

Total Duration: 3 Days of interactive contact sessions

Self and Time Management

A brief description of the programme: Focused on individual personal effectiveness, this course trains professionals to overcome procrastination, optimize schedules, and manage workplace stress.

Relevant Info & Key Modules:

  • The Eisenhower Matrix: Distinguishing Urgent vs. Important
  • Overcoming Procrastination and Identifying Personal Time-Wasters
  • Goal Setting Frameworks using SMART Criteria
  • Stress Management, Resilience Building, and Work-Life Integration
  • Leveraging Digital Calendars, Planners, and Task Automation Tools

NQF Level: 3 / 4 (Personal Excellence)

Total Duration: 1 Day of high-impact training

Workplace Readiness Programme

A brief description of the programme: A bridging course curated for graduates and entry-level hires to transition smoothly into formal corporate environments by developing soft skills and professional conduct.

Relevant Info & Key Modules:

  • Understanding Corporate Culture, Ethics, and Team Dynamics
  • Professional Etiquette: Dress Codes, Punctuality, and Email Protocol
  • Introduction to Business Communication and Meeting Contexts
  • Basic Critical Thinking, Creative Problem Solving, and Adaptability
  • Career Track Management and Performance Appraisal Basics

NQF Level: 3 / 4 (Accredited & Non-Accredited Pathways Available)

Total Duration: 5 Days of comprehensive onboarding orientation

Entrepreneurship Readiness Programme

A brief description of the programme: Designed for aspiring entrepreneurs to turn viable ideas into structural realities, touching on compliance, funding models, and business architectures.

Relevant Info & Key Modules:

  • Ideation Frameworks and Market Feasibility Testing
  • Drafting a Viable, Investor-Ready Business Plan
  • Fundamentals of Startup Finance: Cash Flow, Budgeting, and Pricing
  • Regulatory Compliance, Company Licensing, and Business Registration
  • Guerilla Marketing and Initial Customer Acquisition Frameworks

NQF Level: 4 / 5 (Venture Development)

Total Duration: 5 Days of practical venture planning

Business Writing and Communication

A brief description of the programme: Aimed at clarifying written correspondence, this technical writing course focuses on producing impactful emails, comprehensive reports, and logical corporate proposals.

Relevant Info & Key Modules:

  • The Principles of Modern Professional Business Writing
  • Structuring Formal Corporate Reports and Executive Summaries
  • Email Etiquette, Formatting, and Intentional Audience Targeting
  • Writing Winning Business Proposals and Briefs
  • Editing, Proofreading, and Eliminating Corporate Jargon

NQF Level: 4 (SAQA Accredited Module)

Total Duration: 2 Days of intense written lab sessions

Managing Personal Finances

A brief description of the programme: A crucial wellness course designed to aid employees in optimizing personal financial habits, curbing debt, budgeting effectively, and preparing for future security.

Relevant Info & Key Modules:

  • Personal Budgeting: Tracking Income, Fixed Costs, and Variable Costs
  • Debt Management, Credit Score Optimization, and Elimination Strategies
  • Savings, Compound Interest Foundations, and Basic Wealth Building
  • Retirement Planning and Navigating Insurance Policies
  • Psychology of Spending: Developing a Mindset for Financial Health

NQF Level: 3 (Employee Wellness Elective)

Total Duration: 1 Day of high-impact financial coaching

Microsoft Excel with Copilot (Levels 1, 2 & 3)

A brief description of the programme: A cutting-edge digital literacy track showing how to use classical spreadsheets alongside AI-driven Microsoft Copilot prompts to execute predictive modeling and rapid data analysis.

Relevant Info & Key Modules:

  • Level 1: Spreadsheet Essentials, Formatting, and Core Math Functions
  • Level 2: Data Architecture, VLOOKUP/XLOOKUP, and Pivot Tables
  • Level 3: Advanced Automation, Forecasting, Macro Scripts, and Dashboard Assembly
  • AI Prompt Engineering for Excel Copilot to build automated formulas instantly
  • Generating Instant Business Insights & Charting via Natural Language Prompts

NQF Level: 3 / 4 / 5 (Advanced Technical Competency Track)

Total Duration: 3-5 Days (1 to 2 Days per Target Progression Level)

Learnerships & Skills Programmes (AAAT South Africa)

The following programs from AAAT South Africa can be offered and customized locally based on Eswatini’s needs.

Allocator and Planner of Production Tasks

Applying emotional Intelligence to management

Assessment Practitioner

Assistant Project Manager

Business Management

Business Writing and communication

Coaching and Mentoring

Communication and Organisational Skills

Conflict Management

Contact Centre Compliance Ensurer

Employ a systems approach

Entrepreneurship Readiness programme

Ethical and Risk Management

Femable

Financial Administration

First Line Maintainer

Health and Safety Skills

Leadership

Leadership and Management Techniques

Learning Support Facilitator

Logistics and Planning Phase 3

Logistics and Planning Phase 4

Logistics Operation Skills

Management

Management principles and techniques

Managing Personal Finances

Material Handler

Material Stock Balance Maintainer

Mentorship

New Venture

Office Management

Operations Management

Production Coordinating Skills

Production Operator

Production Process Worker

Production Quality Assurance Skills

Production Stock Control

Production Systems Controller

Project Budget Supervisory Skills

Project Management (Project Planning)

Receptionist

Role of a manager

Routine Maintenance Operator

Routine Maintenance Using Tools and Equipment

Safe Use of Tools and Equipment

Safety, Health and Environmental Representative

SAQA: 101321 – Training and Development Practitioner

SAQA: 101408 – Computer Technician

SAQA: 101697 – Chef

SAQA: 101709 – Adult Literacy Teacher

SAQA: 101710 – Bank Customer Services Clerk

SAQA: 101865 – Tourist Information Officer

SAQA: 101869 – Project Manager

SAQA: 102161 – Office Administrator

SAQA: 102944 – Conference and Events Organiser

SAQA: 103145 – Retail Buyer

SAQA: 103150 – Retail Chain Store Manager

SAQA: 110942 – Supply Chain Practitioner

SAQA: 117325 – Paralegal

SAQA: 118699 – Cloud Administrator

SAQA: 118705 – Design Thinking Practitioner

SAQA: 118706 – Marketing Coordinator

SAQA: 118707 – Software Developer

SAQA: 118708 – Data Science Practitioner

SAQA: 118709 – Commercial Cleaner

SAQA: 118740 – Office Supervisor

SAQA: 118792 – Artificial Intelligence Software Developer

SAQA: 118986 – Cybersecurity Analyst

SAQA: 119242 – Robotic Processing Automation (RPA) Developer

SAQA: 119262 – Internet of Things Developer

SAQA: 119432 – Family Law Practitioner

SAQA: 121150 – Higher Occupational Certificate: Human Resource Management Administrator

SAQA: 121151 – Advanced Occupational Certificate: Human Resource Management Officer

SAQA: 121152 – Advanced Occupational Diploma: Human Resource Management Advisor

SAQA: 121689 – Cleaning Practitioner

SAQA: 121929 – National Occupational Certificate: Occupational Health and Safety Officer

SAQA: 14111 – National Certificate: Professional Cookery

SAQA: 20175 – National Certificate: Hygiene and Cleaning

SAQA: 20185 – Further Education and Training: Banking

SAQA: 23833 – National Certificate: Business Administration

SAQA: 36233 – National Certificate: Specialist Hygiene & Cleaning Services

SAQA: 49280 – National Certificate: Wholesale & Retail Distribution

SAQA: 49397 – National Certificate: Wholesale & Retail Operations Supervision

SAQA: 49648 – National Certificate: New Venture Creations (SMME)

SAQA: 57712 (LP 74630) – Further Education & Training Generic: Management

SAQA: 57831 – National Certificate: Freight Handling

SAQA: 57937 – General Education& Training Certificate: Hygiene & Cleaning

SAQA: 58395 – National Certificate: Project Management

SAQA: 58779 – Further Education & Training: Production Technology

SAQA: 58781 – National Certificate: Production Technology

SAQA: 58785 – National Certificate: Production Technology

SAQA: 59201 (LP 60269) – National Certificate: Generic Management

SAQA: 59300 – General Education and Training Certificate: Transport

SAQA: 59365 – National Certificate: Freight Forwarding and Customs Compliance

SAQA: 61589 (LP 20186) – National Certificate: Banking

SAQA: 61595 (LP 35928) – Further Education and Training Certificate: Business Administration

SAQA: 63333 (LP 57712) – Further Education & Training: Generic Management

SAQA: 63409 – National Certificate: Wholesale & Retail Operations

SAQA: 66249 – Further Education & Training: New Venture Creations

SAQA: 67465 (LP 23655) – National Certificate: Business Administration

SAQA: 71490 (LP 73269) – National Certificate: Contact Centre Support

SAQA: 74149 – National Certificate: Supply Chain Management

SAQA: 80646 – Further Education & Training Certificate: Beauty & Nail Technology

SAQA: 83946 (LP 23654) – National Certificate: Management

SAQA: 93544 – Supply Chain Distribution Manager

SAQA: 93996 (LP 71489) – Further Education and Training: Contact Centre Operations

SAQA: 94597 – Health Promotion Officer

SAQA: 96099 – National Certificate: Generic Management: Customer Management: Banking

SAQA: 96100 – National Certificate: Generic Management: General Management: Banking

SAQA: 96101 – National Certificate: Generic Management: Skills Development Management: Banking

SAQA: 96102 – National Certificate: Generic Management: Strategic Management: Banking

SAQA: 96368 – Clearing Forwarding Agent

SAQA: 96396 – Freight Handler

SAQA: 97154 – Occupational Trainer

SAQA: 97542 – Early Childhood Development Practitioner

SAQA: 98959 – Bookkeeper

SAQA: 99573 – Retail Supervisor

SAQA: 99668 – Insurance Claims Administrator (Assessor)

SAQA: 99669 – Sales Assistant (Retail)

SAQA: 99687 – Contact Centre Manager

SAQA: 99703 – Store Person

SAQA: 99714 – Occupational Health and Safety Practitioner

Self and time Management

Skills Development Facilitation Practitioner

Stock Counting

Strategic Management

Supervisory Management Phase 1

Team Management

Understanding of Quality Indicators in Manufacturing

Warehouse and Logistic Planner

Work Based Learning and Development Practitioner

Work in A Team

Workplace Essential Skills

Workplace Preparation

Workplace Readiness

Eswatini Course Enquiry

Interested in advancing your learning journey with us ?

We would love to hear from you. If you are interested in enrolling in one of our courses or would like more information about our training programmes, schedules, or requirements, please take a moment to complete the contact form below.

Once we receive your message, a member of our team will carefully review your enquiry and get back to you as soon as possible with the information you need. We are committed to providing clear guidance and support to help you choose the course that best suits your goals.

We look forward to connecting with you and assisting you on your path to professional growth and development.